Is Telemedicine Right for You?

As technology has become a bigger part of our daily lives, its uses in healthcare have also grown. Thanks to improvements in technology, there are many options for accessing healthcare using telemedicine.

However, some visits still may be better or required to be in person. There are some factors that can make deciding between in-person and virtual visits easier.

COVID-19 forced some changes

Telemedicine existed before COVID-19. But the pandemic forced many people and their doctors to start using it almost overnight. The Centers for Medicare and Medicaid Services (CMS) found there were 120 times more online appointments than normal at the start of the pandemic. Today, telemedicine is still being used more than before.¹

There are many reasons why telemedicine may be a good option. Telemedicine appointments allow you to see a doctor when you have trouble driving or the weather makes the roads unsafe. If you live in a rural area or small city, online visits may improve your access to specialist care. However, telemedicine isn’t right for everyone, or for every doctor’s visit.

When online appointments are a good choice

Certain factors can help you decide if online appointments are a good option for an in-person visit. Many appointments can be held virtually. Counseling sessions are a good example. Even some physical exams can be performed over video chat.²

But, some appointments still need to be in-person. This may include lab work, imaging tests, and hands-on physical exams. Before a visit, call your doctor’s office and ask about virtual options.²

You will want to confirm your insurance will cover the cost of telemedicine. Policies can be different depending on your insurance company and where you live. Different states have different laws about coverage for telemedicine.³

Some other things may impact your insurance coverage such as:⁴

• The technology used during the telemedicine visit
• If this is your first visit with a certain doctor
• If you live in a remote area where in-person visits can be hard

The coverage of telemedicine can be complex. By contacting your insurance company, you can make the most of your coverage and plan for future appointments.⁴

Things to consider

Deciding between an in-person or virtual visit can be hard. Telemedicine offers the benefit of being a convenient option for many people. You may be able to get an appointment sooner if you can meet online. You also can avoid the travel and waiting room time of an in-person visit. This could make it easier to fit in appointments or meet a specialist who may not be in your area.⁴

Before a visit, address any technology concerns. Most telemedicine visits are done via video chat using a smartphone, tablet, or computer. If you do not have access to these devices, you may be able to use a telephone. This could impact the services the doctor can provide. For example, your doctor cannot view a rash without video.³

Before a visit, someone from the doctor’s office may be able to help you set up and show you how to use the service. If you do not feel comfortable with technology or do not have access to a device with video, telemedicine may not be the best option for you.³

Navigating online doctor visits can be overwhelming at first. Connecting with your doctor before a visit may help address any issues that may come up. Your doctor will understand your situation and should be able to make the best recommendation for your needs.